OEM Warranty Management Case Study for Cement Plants Using CMMS

By Mark strong on July 31, 2026

oem-warranty-management-case-study-cement-plants

Warranty paperwork for a new kiln motor or gearbox usually ends up in the same place, a folder in someone's email or a filing cabinet in the purchasing office. Nobody on the maintenance floor knows the exact warranty end date, so a part fails eighteen months in and gets replaced out of pocket when it should have been a covered claim. CMMS-based warranty tracking fixes this by attaching the warranty terms directly to the asset record, visible the moment a work order is raised against it. Sign up to see how much recoverable warranty value might already be sitting unclaimed in your plant.

+22% Claims Recovered
Additional warranty value reclaimed after tying coverage to asset records
100% Asset Coverage
Every OEM part and component logged with its warranty term at install
Zero Missed Deadlines
Alerts raised before a warranty window closes on any tracked asset
The Use Case

Warranty certificates for the kiln drive, mill gearbox, and fan motors were scattered across purchase orders and supplier emails. When a component failed, maintenance had no fast way to check if it was still covered, so the default was to repair it internally and eat the cost rather than chase a claim against a deadline nobody could confirm.

Where Warranty Value Was Being Lost

Warranty Gap Why It Happened CMMS Fix Applied
Missed Claim Windows Warranty end dates known only to purchasing, not maintenance Coverage terms attached to the asset record, alerts before expiry
Unclaimed Failures No fast way to confirm coverage at the moment of failure Coverage status visible instantly when the work order is raised
Weak Claim Evidence No maintenance history to support the OEM's claim requirements Full service history logged and ready to attach to any claim
Lifecycle Blind Spots No single view of an asset's age, repairs, and remaining coverage Lifecycle view combining install date, service log, and warranty status
Find Out Which Assets Are Still Under Warranty

OxMaint attaches OEM warranty terms directly to each asset, so coverage status is visible the moment a failure happens. Sign up for a free trial to check your own equipment, or book a demo to see how claim recovery would work for your plant.

An Asset's Warranty Lifecycle Inside The CMMS

Step 1
Install Logged
OEM part and warranty term recorded against the asset
Step 2
Service Tracked
Every PM and repair logged, building claim-ready history
Step 3
Failure Flagged
Coverage status shown instantly on the work order
Step 4
Claim Filed
History and terms attached, claim submitted without delay
The Outcome

Claim recovery rose 22% in the first year, not because more equipment failed under warranty, but because failures that were always covered stopped slipping through as internally funded repairs. The coverage was there the whole time, it just needed to be visible at the moment it mattered.

Why Maintenance History Is The Real Warranty Asset

OEMs rarely accept a claim on a warranty date alone, they want proof the equipment was maintained as specified. A CMMS builds that proof automatically, every PM and inspection logged against the asset becomes part of the record a claim can lean on, so warranty coverage and maintenance history stop being two separate conversations.

Frequently Asked Questions

Q How does CMMS improve OEM warranty claim recovery?
By attaching warranty terms directly to each asset and surfacing coverage status the moment a failure is logged, so claims get filed instead of quietly turning into internally funded repairs.
Q What role does maintenance history play in a warranty claim?
Most OEMs require proof that equipment was serviced according to spec, so a logged history of PM and inspections strengthens a claim and speeds up approval.
Q Can warranty tracking be added to equipment already in service?
Yes, existing assets can have their remaining warranty terms entered into the system, and tracking starts from that point forward without needing a full reinstall record.

Stop Paying For Repairs Your OEM Already Covers

OxMaint attaches warranty terms and full service history to every asset, so coverage is visible the moment a failure happens. Sign up for a free trial to check your own equipment, or book a demo to see how claim recovery would work across your plant.


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