OEM Warranty Management Case Study Using CMMS for Steel Plants

By Mark strong on July 31, 2026

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Warranty coverage on steel plant equipment is often worth more than anyone realizes, until a claim gets rejected because nobody could prove the maintenance was done to OEM spec. One plant was quietly paying out of pocket for roughly one in three repairs that should have been covered, simply because installation dates, service records, and coverage terms lived in different filing cabinets. Linking warranty data to the asset record in a CMMS turned missed claims into recovered budget. Sign up to see how much warranty coverage your own equipment might be leaving on the table.

1 In 3 Missed
Covered repairs previously paid out of pocket before warranty tracking
-74% Disputes
Reduction in disputed vendor invoices after documentation was centralized
90-Day Alerts
Advance notice before coverage lapses on any tracked asset
The Problem

Warranty certificates sat in a shared drive folder nobody could find during a breakdown, installation dates lived in a purchasing system, and maintenance history lived in the CMMS, three places that never talked to each other. By the time a failure was diagnosed, the claim window had often already closed.

Why Claims Were Getting Rejected

Missing installation records No proof of OEM-spec maintenance Filed after the notification window Mismatched serial numbers or invoices No failure documentation or photos Coverage dates unknown at time of repair

Every one of these is a documentation gap, not a coverage gap, the equipment was still under warranty, the paperwork just couldn't prove it in time.

Stop Paying Out Of Pocket For Covered Repairs

Oxmaint attaches warranty terms, expiry dates, and maintenance history to every asset record, so claims are ready before the window closes. Sign up for a free trial to see it against your own equipment, or book a demo to walk through your warranty coverage.

Warranty Management Before And After

Metric Before After
Warranty documentation Scattered across filing cabinets and shared drives Attached directly to each asset's digital record
Coverage expiry tracking Nobody flagged coverage until a claim was needed Automated alerts at 90, 60, and 30 days before expiry
Claim documentation Assembled after the fact, often incomplete Captured at the point of repair with photos and labor records
Vendor invoice disputes Frequent, with limited evidence to push back Down 74%, backed by a full documented history
The Results

Nothing about the equipment or the OEM contracts changed, what changed was whether the plant could prove coverage and compliance in time. Once every repair against a covered asset automatically triggered a warranty check, the claims that used to slip through the gap started getting filed and paid.

Frequently Asked Questions

Q Why do so many warranty-eligible repairs go unclaimed?
Most claims fail on documentation, not coverage, plants often can't prove installation dates or OEM-spec maintenance quickly enough before the claim window closes.
Q How does a CMMS improve warranty claim recovery?
It attaches coverage terms and maintenance history directly to the asset record, so when a covered repair happens, the documentation needed for the claim already exists.
Q Does warranty tracking require extra staff or a separate process?
No, once warranty data is linked to the asset, checks and alerts run automatically alongside normal maintenance work orders, without adding headcount.

Recover The Warranty Coverage You're Already Paying For

Oxmaint links every asset to its OEM coverage and maintenance history, so claims get filed before the window closes instead of after. Sign up for a free trial to see it against your own equipment, or book a demo to walk through your warranty coverage.


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